Thamel Paknajol Kathmandu, Nepal +977-9851148116


Find the answers for the most frequently asked questions below

Which is the customs office engaged in air route trade?

That is Tribhuvan International Airport Customs Office.

 How many customs offices are there in Nepal?

There are 30 customs offices within Nepal. Where they are?

In land route there are 9 in Northern borders, 20 in border with India and one in air route i.e. T.I. Airport Customs Office in Kathmandu.

Can I clear my goods at any Customs office or must they be cleared at a specific Customs office?

You must clear the goods at the Customs office of the border post where the goods are imported or exported.

Does size matter for Air shipment?

Air Freight is based on both the actual weight and changeable weight of the cargo.

What’s the difference between parcel and freight?

Parcel or courier shipments are small, lightweight, individually packaged and labeled, and they typically weigh 75 pounds or less. However, most parcel carriers allow shipments of up to 150 pounds and 165” in length + girth. Freight, on the other hand, is any shipment that weighs more than 150 pounds and is normally boxed, palletized or crated.

Are there guaranteed pickups?

There are not guaranteed pickups for LTL carriers but there are guaranteed deliveries. If there is a weather problem, strike or even health situations (e.g. Covid), guaranteed deliveries passed to a accelerated service. If there is any delay on the service, it may happen that the carrier will charge the regular rate, but they are not going to remove the fee as some customers believe.

Can you deliver to a residential area?

Yes, it has an extra cost which depends on the carrier.

Which information do I need in order to get a quote?

Dimensions of the pieces, weight of each piece, commercial value, city and zip code at origin and destination, description of the cargo.

Is there an extra charge to deliver a cargo in a remote area?

Yes, you would only have to send us the address with the zip code and we can check how much it will be the extra charge.

What is the difference between cargo and courier?

Courier' is a company or person who carries and delivers mail, messages, and packages. 'Cargo' is the freight or items to be delivered, but it can also be a company that delivers items. ... Courier companies usually handle smaller items while cargo companies handle larger ones.